Why has US health care been so slow to
take a consumer-focused approach? How do we empower consumers
in a "JD Power-like experience", as you call it?
What do you mean by "market-based US health care"?
You seem convinced the US can succeed using business solutions
to cure health care's woes.
"What's an electronic medical visit and
why is that valuable to patients and doctors? Why do insurers
like it?"
You've stated that institutions such as
the Mayo Clinic, Health Partners (Minnesota) and the VA
Hospitals are stellar and known for their great patient
outcomes; can their business models be replicated at a national
level?
You say that quality, cost and safety
are huge issues in health care today. Why do we have so much
unsafe care, so much variability -- at so much cost? Is
there such a thing as low cost / high quality care?
Do you see any health care systems from
around the world that have gotten it mostly right?
What would it look like if patients had
a truly seamless experience in health care?
You say the private, public and government
sectors need to work together to develop this industry;
how can they all get their "skin in the game" efficiently
and effectively? You have a very cautious attitude about
the appropriate role of the US government in our health care.
Why and what do you recommend?
Digitizing the medical world is a great
goal. How is the adoption of technology and process improvement
showing up in the patient experience and why has it taken
so long?
What is lifelong, personalized health care,
and why don't we have it yet?
Can you talk about disease management
and the positive effects of coordinated patient care that
moves seamlessly from the hospital into the community?
Your father was a medical supplies salesman
and you accompanied him, how does that experience permeate
how you lead the organization today?
Is universal health care really possible?
Do you believe in mandates?
What lessons can be learned from the past
200 years of health care in the US?
Your company serves every player in health care,
and is the oldest company in health care. How has it survived?
Are there some key lessons for the health care industry from
that?
What key lessons have you learned as a
CEO that you wish could be applied more broadly in health care?
